Jessica De Oliveira

Jan 2009 - Present           Check in Agent, Servisair (London -UK)                 

• I engage in every aspect of customer service including check in, boarding, and baggage. .
• Training new staff on how use to use the system.
• Developed strong interpersonal skills and work as a team to provide a safe and secure atmosphere for all people at the airport.

June 2008 – Dec 2008       Customer Service Advisor, WATERLOO STATION (London -UK)             

• Providing information and support for the customers.
• Applied strong knowledge of services offered and advised customers on best routes of travel
• Effectively communicated information and I was able to make quick decisions under pressure in order to ensure great service is delivered at all times.
• Applied my organizational skills to ensure that all enquiries are dealt with efficiently and courteously

Dec 2005 – May 2008  Sales Manager Assistant, LATIN AMERICA ENTERPRISE SA (Italian airport)                 

• Providing management and support for up to 15 members of staff and motivating them for better performance of the service to facilitate customer satisfaction.
• Coordinated the recruitment, training and development of staff.
• Involved in developing of a new sales concept, including process/procedure manuals.
• Negotiating contracts with the major airports in Italy.
• In charge of staff payments and calculating how much commission they received.
• Liaising with airport authorities and customers on a daily basis.

April 2001 – July 2005 Marketing Assistant, ALITALIA LINEE AEREE ITALIANE S.p.A ( Brazil)

• Preparing marketing strategies and events for individual clients.
• Preparing advertising for new campaigns for customers.
• Maintaining the database and operating MilleMiglia fidelity club system.
• Liaising with the most important customers.

Education and Qualifications

University Fundação Armando Alvares Penteado – Sao Paulo, Brasil 2000/2003

Awarded a First Class Honours Degree in Business Administration

• Thesis: Customer Relationship Management.
• Certificate in Marketing Management of which the key module was strategic marketing.
• Certificate in Business Communication specializing in human resource management.
• I completed two work placements while at university which helped me to develop my administration and organizational skills. I also learned how to develop business plans for new products and company s.

Languages

• Italian and Portuguese – mother tongue
• English – fluent
• Spanish – conversational

Skills  

• Leadership: Proven leadership and human management skills gained from previous jobs.
• Organizational: I am effective at managing time and prioritizing tasks.
• Motivational: I have proved in the past that I am capable of motivating a team to deliver results.
• I.T: I am a proficient user Word, Excel, Access, Power Point, Internet & Email, Outlook.

    Additional Information

• My education and work experience to date show that I am highly motivated, reliable and always willing to learn.
• I have a keen interest in sports and like to keep fit.
• I enjoy traveling and reading in my spare time.
• I am capable of using my initiative to get the job done well.

References

             Jose Jaureguy             Eoin Maher

          Leonardo Da Vinci Airport                                              Waterloo Station

             Rome (IT)                                                                         London (UK)                                                              

             0039 3492969647            07949423715