EDUCATIONAL
BACKGROUND
CURRENTLY Studying Airline Cabin Crew diploma online
2008
IATA/UFTAA and Tourism/Electronic Booking Tools
2006 Live
Animal Essentials Certificate Johannesburg
2006
Airline Security Level 2 United Kingdom
2004
Airline Security Level 4 Lusaka
2003
Airline Cargo Booking and Reservations Johannesburg
2002
Basic Accident and Emergency Care Lusaka
2002
Customer Service Lusaka
2002
Airline Cargo Security Level 2 Johannesburg
2001
Microsoft Word/Internet/Excel/Power Point/GUI/Babs/Office Outlook
1998
Obtained “O” Level GEC
1998
Professional Driver’s license Class J & I
1993-7
Obtained Grade Twelve School Certificate
1986-92
Obtained Grade Seven School Certificate
WORK EXPERIENCE
2009 Internship
South African Airways
Frontline Staff and
Reservations
- Zega Ltd attached to
British Airways World Cargo as Customer Service
- Keswick Car hire as
Assistant Customer Service officer
RESPONSIBILITIES
At SAA frontline
staff, making bookings, attending to passengers’ quires, handling
customer enquires and answering calls .Procedure checklist per flight.
At BAWC Customer
Service, making reservations, bookings for airfreight, manifesting cargo
in BA80 system. Attending to calls, spot rating, posting cargo sales,
handling customer enquires, and quires, courier import and export.
Supervising cargo loading and security staff attending to the aircraft.
Inputting of data in airline database for both commercial and accounting
purposes.incharge of customer segmentation.
Worked for British
Airways Cargo Johannesburg office for one month, under employee exchange
program call centre customer service. Key responsibilities were to under
take South Africa’s biggest client reservations and bookings; one of the
major clients was Morgan air.
Attached to British
Airways Cargo London office for one month under exchange program and was
assigned to customer service department.
At Keswick car hire
under taking customer bookings and car reservations, attending to calls
and customer quires.
SKILLS
Good interpersonal
and presentation with ability to present information in a persuasive,
courteous, and pleasant manner. Able to work productively and
efficiently with team spirit. Excellent telephone etiquette and
administrative skills.
ACHIEVEMENTS
Was selected to
attend Delivering Our Future program from 3rd
7 September 2005 in the United Kingdom was accorded the chance to
contribute to the five-year plan for British Airways prior to the
opening of terminal 5 at Heathrow airport. In addition, was part of the
team from Zambia who achieved 100% sales and contributed to the airline
been voted the best carrier for 2005.One of the best Student IATA/UFTAA
from H.T.T.I college.
FUTURE PROSPECTS
To pursue a Masters
degree with a major in Travel and Tourism and become one of the best
Travel Consultant, and manage a corporate organization to bring about
development in our travel and tourism sector.
HOBBIES
Traveling
Reading Aviation books
and magazine
Swimming
REFEREES
Roland Naim
Cargo Business
Development Manager Africa
Tel-0020 2 2905617
Cairo
Heiko Lilijo
Customer Service Manager
Southern Africa
Johannesburg
International Airport
Johannesburg
Tel-27 11 5781000
The Airport Manager
South African Airways
Livingstone International
Airport
Livingstone
Tel-26021 3323033
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