- A dynamic professional
with 4 yrs 8 months of rich experience in the Aviation
Industry across INFLIGHT Management and service.
- Functional expertise in
dealing with Flight safety procedures to ensure compliance
of safety Operations .
- Conducting pre-flight cabin
checks which mainly covers flight safety equipments, galleys
toilets, cabins seat belts, seat pockets, Overhead bins etc.
and receive prepared meals, beverages and equipment.
- Checking boarding passes and
to direct passengers to seat, advise passengers about safety
regulations.
- To Anticipate and provide
comfort for passengers who also needs special attention,
including Unaccompanied children, parents with infants, and
people with disabilities, the elderly and
Non-English-speaking passengers.
- To Take action in the event
of decompression, turbulence, mechanical malfunction, or
unlawful acts by passengers.
- Providing assistance to
parents with small children to ensure maximum comfort at all
times.
- Working in shifts which
involves irregular hours; work weekends and public holidays
- Distributing reading
materials.
- Administering First Aid when
ever necessary.
- Excellent interpersonal,
analytical & negotiation skills with proven track record of
spearheading Flight safety and First aid oriented techniques
during the career span.
WORK EXPERIENCE :
JAN’ 2005 -
CABIN CREW with Air India Express NACIL (National Aviation
Company India Limited).
APRIL’ 2006
- Promoted AS SENIOR CABIN CREW – to date
Worked as Front Office Asst
Supervisor, at Hotel Welcome Group Fortune, M G Road
Trivandrum-1, From (04-04-02---- 08-01-03 )
Worked as Front Office Asst.
Supervisor, Hotel Taj Garden Retreat, Varkala, Near Trivandrum
From (03-03-03) to (22-11-03)
-In-flight
Service - Customer Service
- Cabin
Management - Coordination / Liaising
- Crew Resource
Management - Handling of Safety equipments
- Handling &
Dealing with Passenger issues - Capability of solving Problems
-Application of
Flight safety and First aid techniques
- Attended AIRINDIA LTD
training programmes in:
-Ab Initio
programme in Dangerous goods - Basic Aviation Security
Awareness
- Trained at Taj Connemara,
Binny Road, Chennai in departments of Kitchen ,Front
Office, House Keeping
Knowledge
Purview(TRAINING)
- Cabin safety
procedures containing Spillage of DANGEROUS
GOODS.
- GENERAL
Safety procedures, dealing of food and beverage
carts
- Undergone WET
DRILLS/SLIDE MOCK DRILL, LIFE RAFT AS
preliminary requirement as well as proper
compliance of REFRESHER courses.
- Knowledge of
preferred location of flight safety equipments
on board
- Having
adequate knowledge in food and wine combination,
hot meals as well as liquor service procedures.
- Having DGCA
licence (As Per Director General Of Civil
Aviation Norms Car Section for Boeing 737-800,).
- Undergone
GENERAL FIRE FIGHTING PROCEDURES-
In
accordance with different classes of fire(CLASSA,B
C,D &E) BOTH IN panic and normal mode.(cabin
cockpit, oven, overhead bin and toilet fires,
- Securing
LRBL(Least risk bomb location)in the case of
BOMB SCARE
- Flight
Despatch Control System (DECS)/ AIROPS
|
General Administration
- Following of
Policies & Guidelines
- CREW RESOURCE
Management,
- Asset
Management in Bar sales which constitutes liquor
and non alcoholic drinks on board
- Co-ordination
& liaising
- Team leading
capability
- Proper
handling of crew documents for the admin
procedures.
- Impart good
mentoring skills to sub ordinate crew when ever
necessary to rectify errors.
|
Corporate
Relations:
- Sustaining the existing
relationships and accounts for further enhancement in
business and working in close coordination for generation of
business.
- Responding to passenger
feedback and complaints / dedication in giving FASTEST
RESPONSE to the passenger call bells.
- Providing high level
administrative support involving efficient handling of top
and confidential correspondence, management of document flow
etc.
- Monitoring and forwarding
official documents such as letters, Engineering equipments,
memo’s and reports for reviews by Management, Engineering
,AVSEC (Aviation Security) & other related documents like
LOAD-TRIM SHEET-(PASSENGER INFORMATION LIST) PIL.
General
Administration:
- Strategically utilizing and
deploying the available resources to achieve the objectives.
- Preparation of minutes of
the official meetings both internal and external.
- Ensuring extra care also in
Transit Stations while Refuelling, avoidance of unnecessary
passenger movements ,denial of mobile phones, seat belts,
proper communication through interphone with online crew and
to conduct Mandatory Cabin checks Spearheading the overall
cabin functions and ensuring safety at all times.
- Handling passenger
complaints at Airport and providing high quality customer
service.
- Coordinating with various
agencies within the Airport.
- Building and maintaining
healthy business relations with Passengers, enhancing
passenger satisfaction matrices by achieving swift movement
& in flight service quality norms.
- Assessing feedback,
evaluating areas of improvements & providing critical
feedback on improvements.
Service
Operations
- Streamlining the service
systems and developing new systems for enhancing efficiency.
- Evaluation of Training
programs’ as Pre-flight briefing also conduct De-briefing to
enhance operational efficiencies of workforce, competencies
and professional ethics which pinpoints on Flight Safety &
customer care aspects.
- Ensuring passenger comfort
and safety at all times.
- Pursuing Flight safety
demonstration with regards to safety features of aircraft as
a pre departure procedure.
- Performing safety checks and
security sweeps on-board.
- Providing in-flight shopping
service and bureau de change facility.
- Assisting cabin crew with
the service of in-flight meals and beverages.
- Focusing on assistance to
parents with small children to ensure maximum comfort at all
times.
- Ensuring proper coordination
with Ground staff for proper management of In-flight
documents ensuring excellent performance standards.
Masters in
Business Management (IGNOU, Delhi-undergoing) Undergoing
specialisation in HRM (Human Resource Management)
acquired IRDA
(insurance rural development authority) license of insurance
with Metlife India insurance with 74%
Professional
Course
Bachelor in
Hotel Management and Catering Science Studies from
Bharathiar university with 60% (Ist class)
from VLBJCAS (VLBJ nakiammal
college of arts and science), Coimbatore, Tamilnadu
Technical Exposure: C, C++, Fidelio,
Intellect Data Systems and Microsoft Office .
- SENIOR CABIN CREW (AIRINDIA
EXPRESS LTD), FROM(2006).
- Secured first division in
Hotel Management and catering science graduation
- Participated in various
FOODFESTS(GOAN and PUNJABI Styles) as a culinary expert in
vegetable carving,
- Participated in Cuisine
Demonstrations with in the institute as a instruction
programme..
- Attained 82% above in First
aid techniques and 88% in Flight safety procedures),
Refresher), Ca(Basic & Advanced) Trainings Programmes of
AIRINDIA MEDICO BHAVAN.
- Received Passenger
appreciation with regards to excellence in service as well
as for proper administration of first aid for in-flight
medical emergency cases like (Nose bleeding, Chest pain,
Epilepsy& Oxygen
- Administration)
Date of
Birth : 03-05-1981
Languages
: English, Hindi , Malayalam &Tamil
Passport
Details : E 4275347; issued at Calicut,
Date of Issue: 24-01-03. Valid upto
23-01-13
Address : Krishnarag
Kanjirathodu lane, Irinjalakuda P.o Pin-680121
Thrissur district, Kerala,
